Refunds & Cancellation Policy

1. Order Cancellation

Before Shipment

You can cancel your order anytime before it has been shipped. To cancel:

• Go to "My Orders" in your account
• Select the order you wish to cancel
• Click on "Cancel Order"
• Provide a reason for cancellation (optional)

Full refund will be processed within 5-7 business days.

After Shipment

Once the order has been shipped, it cannot be cancelled. You may refuse delivery or initiate a return after receiving the product.

2. Returns

Eligibility

You may return products within 7 days of delivery if:

• The product is damaged or defective
• You received the wrong product
• The product is significantly different from the description
• The product is unused, unwashed, and in original packaging (for change of mind returns)

Non-Returnable Items

The following items cannot be returned:

• Innerwear and intimate apparel
• Products marked as "Non-Returnable"
• Customized or personalized items
• Items damaged due to misuse or negligence
• Products with missing tags or original packaging

Return Process

1. Contact our support team or raise a return request from "My Orders"
2. Provide order details, reason for return, and photos if applicable
3. We will arrange for pickup within 3-5 business days
4. Pack the product securely in original packaging
5. Hand over the package to our delivery partner

3. Refunds

Refund Timeline

Note: Refund timelines start after we receive and verify the returned product.

Refund Amount

• Damaged/Defective products: Full refund including shipping charges
• Wrong product received: Full refund including shipping charges
• Change of mind: Product price only (shipping charges non-refundable)

4. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product:

1. Initiate a return for the original product
2. Place a new order for the desired product
3. Refund will be processed once we receive the returned item

5. Damaged During Transit

If your order arrives damaged:

• Take photos/video of the damaged package before opening
• Contact us within 24 hours of delivery
• Share the images with our support team
• We will arrange for a replacement or full refund

6. Contact for Returns & Refunds

For any questions or to initiate a return/refund:

• Email: returns@kimaya.in
• Phone: +91 98765 43210
• Hours: Monday - Saturday, 10:00 AM - 7:00 PM IST